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Refund Policy

Introduction

Welcome to Range Workshop Pty Ltd’s Refund Policy. This policy outlines the conditions under which you may request a refund for our subscription-based software service, Feed Ranger. Our goal is to ensure customer satisfaction while maintaining a fair and transparent process.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Service Dissatisfaction: If you are dissatisfied with the service, unless you received a free trial period.
  • Technical Issues: When technical difficulties arise that prevent you from using the service, and these issues cannot be resolved by our support team within a reasonable timeframe.
  • Billing Errors: In cases where you have been incorrectly billed or charged.

Refund Timeframes

  • Initial Trial Period: You will not be charged during the trial period of a subscription, therefore no refund is available.
  • Service Downtime: Refund requests due to service unavailability must be made within 14 days of the incident.
  • Billing Errors: Requests regarding billing errors should be made within 30 days from the date the error occurred.

Refund Process

To request a refund, follow these steps:

  • Contact Support: Email our support team at support@civilengconsultants.com.au with your request.
  • Provide Information: Include your account details, the reason for the refund, and any relevant documentation supporting your claim.
  • Review and Response: Our support team will review your request and respond within 5 business days.
  • Approval and Processing: If approved, refunds will be processed within 10 business days. Refunds will be issued using your original payment method.

Non-Refundable Cases

Refunds will not be issued under the following conditions:

  • Used Subscriptions: Subscriptions that have been partially used beyond the initial trial period.
  • Non-refundable Features: Certain add-ons or upgrades specified as non-refundable at the time of purchase.
  • Policy Violations: Cases where the user’s account was terminated due to violations of our Terms of Service or community guidelines.

Prorated Refunds

For annual subscriptions, refunds will be prorated based on the unused portion of the service if the cancellation is made after the initial trial period. Monthly subscriptions are non-refundable but can be cancelled at any time to prevent future charges.

Customer Support

For any questions or assistance with refunds, our support team is here to help. You can reach us via:

Email: support@feedranger.com Support Form: https://www.feedranger.com/contact

Additional Considerations

  • Dispute Resolution: Any disputes regarding refunds that cannot be resolved through our support process will be handled in accordance with our Terms of Service.
  • Future Billing Adjustments: If a refund is granted, any associated adjustments to future billing cycles or services will be communicated clearly in our response.

We appreciate your understanding and cooperation. For any further inquiries, please refer to our comprehensive support resources on our website. Thank you for choosing Feed Ranger by Range Workshop Pty Ltd.